Terms of Service

Last updated: October 14, 2026

1. Who we are. These Terms govern the services provided by Saskia González Lipiani, trading as SAS Relocations ("SAS," "we," "us"), NIF 07505241L, Calle Lancharejos 2, 28692 Quijorna, Madrid, Spain, to any individual, family, or company ("you," "the client") who books or contracts a service through sasrelocations.com.

2. What we provide. SAS Relocations provides relocation consultancy and coordination services — including home search, school search, paperwork guidance, settling-in support, and related coordination — as described on our Packages & Pricing page. SAS Relocations is not a law firm and does not provide formal legal representation for visa, immigration, or any other government proceeding; where such representation is needed, we refer you to an independent, collaborating law firm, which contracts with you separately and under its own professional responsibility. SAS Relocations is not a real estate broker or agent and does not formally intermediate property transactions on your behalf.

3. Packages and pricing.

• Essential Guidance: $3,550 (covers 1 person) + $350 per additional dependent.
• Full Relocation Support: $5,700 (covers 1 person) + $550 per additional dependent.
• Premium Concierge Relocation: $8,250 (covers 2 people) + $750 per additional dependent.

Full package details and inclusions are available on our Packages & Pricing page. All prices are quoted in US dollars (USD) and are final — no additional tax will be added at checkout or invoicing, consistent with our confirmed tax treatment for this type of service sold to private individuals outside the EU. Custom pricing for companies, mobility agencies, and services outside the three packages is quoted individually and confirmed in writing before work begins.

4. Payment. Payment is made by bank transfer or another method specified at the time of booking. A deposit or full payment may be required to begin work, as agreed in your personalized proposal.

5. Your right to withdraw (14 days). If you are a private consumer contracting with us at a distance (e.g., through this website), you have the right to withdraw from the contract within 14 calendar days of booking, without needing to give a reason, in accordance with Spanish and EU consumer protection law. To withdraw, simply notify us at hello@sasrelocations.com within that period.

If you ask us to begin work before the 14-day period ends, you are explicitly acknowledging and requesting early performance. In that case: (a) if the service is fully performed before you withdraw, you lose the right to withdraw; (b) if you withdraw after work has already started but before it's complete, you will owe an amount proportional to the service already provided up to that point.

6. International moving services. If your relocation includes shipping household goods internationally, SAS Relocations coordinates timing and communication as part of your overall relocation journey, but the physical move is contracted, invoiced, and insured directly between you and an independent, specialized moving partner — not SAS Relocations. SAS Relocations is not a party to that contract, does not handle payment for it, and is not responsible for delays, damage, loss, or insurance matters related to the physical move. Any commission SAS Relocations receives from the moving partner for the referral is a separate, internal arrangement that does not create any obligation from you to SAS Relocations.

7. Your responsibilities. To deliver our services effectively, we ask that you provide accurate, complete, and timely information and documents, and respond to reasonable requests within your process timeline. Delays caused by incomplete or late information may affect our ability to meet estimated timelines.

8. What we're not responsible for. SAS Relocations acts as your coordinator and advisor, not as a guarantor of outcomes controlled by third parties. We are not responsible for: decisions made by Spanish government authorities (including visa approval or timing), the availability of specific housing or school placements, or the performance of independent third-party partners (moving, legal, insurance, or otherwise) once you are in direct contract with them. Our liability for negligent advice is covered by our professional liability insurance and, in any case, limited to direct damages; we are not liable for indirect or consequential losses.

9. Changes to these Terms. We may update these Terms from time to time; the "Last updated" date above will always reflect the most recent version. Material changes affecting an active engagement will be communicated to you directly.

10. Governing law and disputes. These Terms are governed by the laws of Spain. Any dispute will first be addressed informally — contact us at hello@sasrelocations.com and we commit to responding within 24 hours — and, failing resolution, will be submitted to the courts of Madrid, Spain, without prejudice to any mandatory consumer-protection rights you may have under the law of your own country of residence.

11. Contact. Questions about these Terms: hello@sasrelocations.com · +1 (559) 414-2417.